Frequently Asked Questions

Materials:

Are your materials in American English or British English?

Both. All of our materials come in separate versions for American English teachers and British English teachers.

 

Do you have to use both the PDF textbooks and PowerPoint slides together?

No.  You can use either the PDF textbooks or PowerPoint slides independently.  Both can be used as stand alone materials.  You can also use them side-by-side, with the teacher showing the PowerPoint slides and students following with their texts.

 

Is much planning necessary when using your materials?

Not at all.  The materials have been developed to ensure that minimal planning is required.  We recommend that you have a good read through before class, and that is all that is necessary.

 

Memberships & Member’s Accounts:

How much does an ESL TeenStuff membership cost?

Memberships can be purchased at the following costs:

– Regular membership (all lesson textbooks and PowerPoint slides)

  • 1 year (365 days): US$34

– Premium membership (Regular membership plus all supplementary material)

  • 1 year (365 days): US$49

You can purchase a membership here: REGISTER.

 

When does the membership start?

Memberships start from the day you purchase the membership.

 

How long does a membership last?

Memberships start from the day you purchase the membership and runs for the for the following duration:

  • 1 year membership = 365 days

You can purchase a membership here: REGISTER.

 

Can I access the Member’s Area on different computers / mobile devices?

Yes. You can access the Member’s Area and download materials from any computer, anywhere in the world (as long as you have an Internet connection). You can therefore access the Member’s Area on your computer at work and at home and even whilst travelling.

 

Will my credit card be automatically charged each year?

No. We do not use a subscription based membership payment system. Therefore, when your membership expires you can purchase a new membership via our membership renewal payment page.

 

How can I cancel my membership?

We do not use a subscription based membership payment system so you will not be charged again for another membership. You can simply leave your membership to expire.

 

How can I change my login name, password or email address?

You can update your account details in your Profile page. Here is how:

  1. Log in to the Member’s Area.
  2. In the top-right side of the Member’s Area you will see a link called “Profile”. Click the link.
  3. Update your account details and click the submit button.

 

Where can I see when my membership expires?

You can view your membership status which shows your expiration date on your Profile page. Here is how:

  1. Log in to the Member’s Area.
  2. In the top-right side of the Member’s Area you will see a link called “Profile”. Click the link.
  3. In the right-side menu, click Your Membership account.  Click the link.
  4. You can see the expiration date of your current membership.

 

I have forgotten my login name and password. How can I retrieve them?

Your login name and password can be automatically sent to you:

  1. Go to our Login Page.
  2. Click the “Lost password” link under the log in form.
  3. Enter the email address you used when creating your account.

Within a few seconds an email with your login name and password will be sent to your email address.

If you get a message saying that your email address doesn’t exist in our member’s database you must have used a different email address during registration. In the case that you are unable to retrieve your account details, please contact us.

 

Can I share my membership with anyone?

No, memberships are only for use of the person who registered for the membership.

 

Registration:

How do I create a login name and password?

Before you purchase a membership you will be asked to fill in our registration form where you can create your login name and password.  Once your payment has been received you will be able to log in and access our materials.

 

Where is my login name and password? I have just purchased a membership but have not received my log in details.

Before purchasing a membership you should have already completed our registration form. However, if you still cannot log in please contact us.

In this case we will send you your log in details by email. We will do this as soon as we see you have made a membership purchase but have not created a login name password. We will do this as soon as we can but please allow up to 8 hours (although in reality it is usually much quicker).

 

Other Questions:

How can I contact you?

We would love to hear from you! Please contact us here.

 

Do you have a newsletter I can sign up to?

Yes, we do! We send periodic newsletters to anyone who opts-in to our mailing list. Our newsletters contain updates to the site, news of new materials and other ESL teens teaching related news.

Please sign up on our Newsletters page.